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Guarantee terms

Technical control

 

Before shipping all our products, we check its performance. The heaters are switched on at full power. We make a test print of a cliché. The impact marks are tested by a threefold impact on the relevant material.

In this case, the color of the brass stamps can change. This is a normal process. In the heating elements, grease residues burn out and they can smoke for a short time. This is also a normal process.

If you are interested in the appearance of a new product, please let us know in the notes to the order.

 

Warranty

 

Warranty for products of our manufacture - clichés, seals and stamps is 1 year from the date of sale.

The warranty period starts from the date the product was purchased by the user.

TempStamp guarantees in the delivered products the absence of obvious and hidden manufacturing defects that have arisen due to poor quality raw materials and materials, a violation of the manufacturing process, assembly and packaging of products. In the event that a defect in our products is identified in our products, TempStamp assumes the obligation to eliminate the identified shortcomings in the manner provided for in the Warranty and Consumer Protection Act. Under the terms of the warranty, TempStamp will, at its option, repair the product, or replace the product with a new one or a repaired one. Other ways of performance of obligations are not provided.

We guarantee the non-distribution of your personal data.

 

Non-guaranteed cases


The manufacture of modification or repair of products by third parties, is the basis for the termination of the warranty. The products used not for their intended purpose or with violation of the rules of operation are recognized as non-guaranteed ones, namely:
- Burning with the mark of flammable, explosive materials.
- Embossing of leather, wood, and other soft materials with extraneous solid elements (nails, screws, clips, buttons, etc.)
- Striking the stamps on the material is harder than the stamp mark.
- Mechanical damage due to falling, overheating, exposure to aggressive environment.
- Corrosion due to improper storage

The guarantee does not cover consumables, heating elements of soldering irons, snap-in.